Terms of Service

By accessing or using Hello Africa's website, mobile application, or services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our services.

You must be at least 18 years old to create an account and make purchases on our platform.

To make purchases, you may need to create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content is error-free. Product availability may vary.

Pricing

All prices are in US Dollars and are subject to change without notice. We reserve the right to correct pricing errors and cancel orders placed at incorrect prices.

Order Acceptance

Your order is an offer to purchase. We may accept or decline your order for any reason, including product availability, pricing errors, or suspected fraud.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• Apple Pay
• Google Pay

Payment is processed securely through Stripe. By submitting payment, you represent that you are authorized to use the payment method and authorize us to charge the total amount.

Shipping times and costs are estimates and may vary. We are not responsible for delays caused by carriers, weather, or other factors outside our control.

Risk of loss and title for items pass to you upon delivery to the carrier. Please inspect your packages upon delivery and report any issues within 48 hours.

Due to the perishable nature of food products, we cannot accept returns. However, we will provide refunds or replacements for:

• Damaged or spoiled items
• Incorrect items received
• Missing items from your order

Please contact us within 48 hours of delivery with photos of the issue. See ourReturns Policy for full details.

Hello Africa is a marketplace that connects customers with third-party vendors. While we vet all vendors for quality and authenticity, vendors are responsible for:

• Product quality and accuracy of descriptions
• Proper food handling and packaging
• Order fulfillment and shipping
• Compliance with applicable food safety regulations

All content on our website, including text, graphics, logos, images, and software, is the property of Hello Africa or our content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works without our written permission.

You agree not to:

• Use our services for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the operation of our website
• Submit false or misleading information
• Engage in fraudulent activities
• Resell products purchased for commercial purposes without authorization

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HELLO AFRICA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR SERVICES.

Our total liability for any claim shall not exceed the amount you paid for the product or service giving rise to the claim.

Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

You agree to waive any right to a jury trial or participation in a class action lawsuit.