Returns & Refunds

Your satisfaction is our priority. If something isn't right with your order, we'll make it right.

Report Damaged Item

Item arrived broken or spoiled

Missing Items

Something was missing from your order

Wrong Item

Received different item than ordered

Our Return Policy

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Food Items

Due to food safety regulations, we cannot accept returns on food items once delivered. However, we stand behind the quality of every product we sell.

We WILL provide a full refund or replacement if:

  • Items arrived damaged or spoiled
  • Wrong item was sent
  • Items were missing from your order
  • Product quality doesn't meet our standards

Reporting Timeline

Please report any issues within 48 hours of receiving your order. This helps us investigate and resolve problems quickly.

For frozen/fresh items, please inspect your package immediately upon delivery and report any temperature issues right away.

How to Report an Issue

  1. 1Take photos of the damaged/incorrect items and packaging
  2. 2Contact us via the form below or email support@helloafrica.com
  3. 3Include your order number and description of the issue
  4. 4We'll respond within 24 hours with a resolution

Refund Processing

Once approved, refunds are processed to your original payment method:

  • Credit/Debit Cards: 5-10 business days
  • Apple Pay / Google Pay: 5-10 business days
  • Store Credit: Instant (can be used immediately)
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100% Satisfaction Guarantee

We believe in the quality of our products. If you're not completely satisfied with your purchase, we'll work with you to make it right—no questions asked.

Contact Support