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Find answers to common questions or get in touch with our support team.
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Frequently Asked Questions
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping is 2-3 business days. Next-day delivery is available in select areas.
Do you ship frozen and fresh items?
Yes! We use insulated packaging with ice packs for perishables. Cold chain shipping is available for meat, fish, and frozen items in most states.
Can I return food items?
Due to food safety, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, we'll send a replacement or full refund.
How do I know if products are authentic?
All our vendors are vetted for authenticity. We verify import documentation and source directly from trusted ethnic grocery stores and importers.
Still need help?
Our support team is here to help you with any questions about your orders, products, or account.
Available Monday - Friday, 9am - 6pm EST