Privacy Policy
Last updated: January 1, 2025
At Hello Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
Personal Information
When you create an account or place an order, we collect:
- Name and contact information (email, phone number, address)
- Billing and shipping addresses
- Payment information (processed securely by Stripe)
- Order history and preferences
- Dietary preferences and restrictions
Automatically Collected Information
When you visit our website, we automatically collect:
- Device and browser information
- IP address and location data
- Browsing behavior and page interactions
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Personalize your shopping experience
- Send promotional emails (with your consent)
- Improve our website and services
- Detect and prevent fraud
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Vendors: To fulfill your orders, we share necessary information with our marketplace vendors
- Shipping carriers: To deliver your orders (UPS, FedEx, USPS)
- Payment processors: Stripe processes all payment information securely
- Service providers: Companies that help us operate our business (hosting, analytics, email)
- Legal requirements: When required by law or to protect our rights
We never sell your personal information to third parties.
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- PCI-DSS compliant payment processing
- Secure data storage with encryption at rest
- Regular security audits and updates
- Employee access controls and training
5. Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict: Limit how we use your data
To exercise these rights, please contact us at privacy@helloafrica.com
6. Cookies
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember items in your shopping cart
- Analyze website traffic and usage
- Personalize content and advertisements
You can manage cookie preferences through your browser settings.
7. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Hello Africa Privacy Team
Email: privacy@helloafrica.com
Address: 123 Commerce Street, Houston, TX 77001