Privacy Policy

Personal Information

When you create an account or place an order, we collect:

• Name and contact information (email, phone number, address)
• Billing and shipping addresses
• Payment information (processed securely by Stripe)
• Order history and preferences
• Dietary preferences and restrictions

Automatically Collected Information

When you visit our website, we automatically collect:

• Device and browser information
• IP address and location data
• Browsing behavior and page interactions
• Cookies and similar tracking technologies

We use your information to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Provide customer support
• Personalize your shopping experience
• Send promotional emails (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

We may share your information with:

• Vendors: To fulfill your orders, we share necessary information with our marketplace vendors
• Shipping carriers: To deliver your orders (UPS, FedEx, USPS)
• Payment processors: Stripe processes all payment information securely
• Service providers: Companies that help us operate our business (hosting, analytics, email)
• Legal requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing
• Secure data storage with encryption at rest
• Regular security audits and updates
• Employee access controls and training

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your data

To exercise these rights, please contact us at privacy@hello-africa.us

We use cookies and similar technologies to:

• Keep you signed in to your account
• Remember items in your shopping cart
• Analyze website traffic and usage
• Personalize content and advertisements

You can manage cookie preferences through your browser settings.